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Consumer is king.
The digital world demands new customer-oriented strategies and service models. Our specialists help companies create more innovative services and adjust to the changes in consumer behaviour. We develop user-centric services which enable seamless use of different service channels, such as digital services and call center as well as all touchpoints of personal customer service and sales.
Start your Digital Customership journey with the support of our distinctive expertise and experience. Your business values:
- Seamless multi-channel customer services
- Deeper customer loyalty and more effective retention
- Increased cross- and up-selling
- Higher earnings
Multichannel service design
Our solution, situation oriented multi-channel service design is used to steer customer contacts seamlessly into different service channels without breaking the flow. It helps to consist the "moments of truth" in every customer interaction.
Digital self-services
The digital services and self-services we develop enable you to build more intimate digital customerships by creating excellent user experiences and consumer´s satisfaction. At the same time you improve your operational excellence with a raised self-service rate for business transactions.
Customer interaction management
Consumers are demanding better service, consistent information and more personalized communications. You achieve the best results out of every interaction with your customers at any touchpoint with an intelligent and efficient customer interaction management.
Unified desk
End-customers are multichannel customers. They cross channels quite naturally: browsing for information on the internet, exchanging thoughts in communities, getting support via web-collaboration and asking for advice in a shop. To support this, the different manned channels will use the same environment: Unified desk.
- 16.3.2010 | Tieto to provide Unified Communications network integration for telecommunications service providers through an alliance with Microsoft
- 1.7.2008 | TietoEnator brings international expertise in digital service design to Germany
- 28.5.2008 | TietoEnator and Ilmarinen take pension statements online
